Refund & Exchange Policy
Overview
At Express Royal Service, we are deeply committed to ensuring that our customers have a seamless and satisfying shopping experience. Our Refund & Exchange Policy is designed to guarantee your complete satisfaction with your purchases. We understand that sometimes, circumstances may arise where you need to return or exchange a product, and we want to make this process as straightforward as possible. This policy outlines the terms and conditions under which refunds and exchanges are provided, ensuring fairness and transparency in all interactions. Whether you have received a faulty item, changed your mind about a purchase, or require a different size or variant, our policy is here to assist you every step of the way. We value your trust in Express Royal Service and strive to make your shopping experience a positive one.
Our Commitment to Customer Satisfaction
Our Refund & Exchange Policy reflects our unwavering commitment to our customers’ satisfaction. We believe in offering a hassle-free and fair process for resolving issues related to your purchases. If you ever encounter any concerns or need assistance with a return or exchange, our dedicated Customer Support team is readily available to guide you through the process. We encourage you to review our policy and familiarize yourself with the eligibility criteria and procedures outlined herein to make your shopping experience with Express Royal Service as enjoyable as possible. We are here to address your needs promptly, and your feedback is essential in helping us continuously improve our services. Thank you for choosing Express Royal Service, where customer satisfaction is our top priority.
Eligibility
Eligibility for Refunds and Exchanges
At Express Royal Service, we aim to ensure that our customers have a hassle-free experience when it comes to returns and exchanges. To maintain fairness and transparency, our policy outlines specific eligibility criteria that must be met for a successful refund or exchange. We understand that circumstances may vary, so here are the key factors to consider:
1. Products Purchased from Express Royal Service: Our policy covers products that have been purchased directly from Express Royal Service. This includes a wide range of items available on our online store, from groceries and household products to electronics and clothing.
2. Condition of the Product: To be eligible for a refund or exchange, the product must be in its original condition, unused, and in its original packaging. This ensures that the returned item is suitable for resale, maintaining the quality standards we uphold.
3. Initiation Within 30 Days: We offer a 30-day window for initiating returns or exchanges. If you decide to return or exchange a product, please ensure that you do so within this timeframe to be eligible.
4. Categories of Exceptions: While we strive to accommodate most return and exchange requests, there are exceptions. Some items, such as perishable goods (e.g., fresh food items), personalized items (e.g., custom-engraved products), and digital downloads, may not be eligible for refunds or exchanges unless they are faulty or defective. Additionally, for hygiene and safety reasons, certain items like personal care products and undergarments may have specific return restrictions.
By adhering to these eligibility criteria, we aim to ensure a fair and consistent process for all our customers. We encourage you to review our Refund & Exchange Policy carefully and reach out to our Customer Support team if you have any questions or require assistance with a return or exchange. We are here to make your shopping experience at Express Royal Service as convenient and satisfying as possible.
Refunds
Refund Process
If you are unsatisfied with your purchase and meet the eligibility criteria, you can request a refund by following these steps:
- Contact our Customer Support team within 30 days of your purchase.
- Provide your order number and a detailed reason for the return.
- Our team will review your request and provide further instructions.
- If your request is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Refund Exceptions
Please note that certain items, such as perishable goods, personalized items, and digital downloads, are not eligible for refunds unless they are faulty or defective.
Exchanges
Exchange Process
If you wish to exchange a product for a different size or variant and meet the eligibility criteria, you can initiate an exchange by following these steps:
- Contact our Customer Support team within 30 days of your purchase.
- Provide your order number and details regarding the exchange, including the desired replacement item.
- Our team will review your request and provide further instructions.
- If your request is approved, we will arrange for the exchange, and the replacement item will be shipped to you.
Exchange Exceptions
Please note that personalized or customized items are generally not eligible for exchanges unless they are faulty or defective.
Contact Us
If you have any questions or concerns regarding our Refund & Exchange Policy, please don’t hesitate to contact our dedicated Customer Support team:
Contact: General Manager
Phone: +237670814394