How We Protect Your Data
Our Privacy Statement
– Introduction
Welcome to Express Royal Service, your trusted online supermarket and general store. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data.
– Collection of Information
We collect various types of information to provide and improve our services. This includes:
i) Information You Provide to Us
When you use our services, you may provide us with personal information such as your name, contact details, and address for order processing and delivery.
ii) Information That We Collect Automatically
We may collect usage data, including your browsing history and interactions with our website, to enhance your shopping experience and improve our services.
iii) Information That We Receive from Third Parties
We may receive information from third parties, including payment processors, to facilitate payment transactions and prevent fraud.
– Use of Personal Information
We use your personal information for various purposes, including:
- Processing and fulfilling your orders.
- Improving and personalizing your shopping experience.
- Sending order updates, promotional offers, and newsletters with your consent.
- Ensuring the security of our website and protecting against fraud.
– Woocommerce
Our site is hosted on a shared server run with WooCommerce shopping cart. WooCommerce stores some of your data in its databases and on the WooCommerce application itself. This data is on a secure server that is protected by a firewall.
i) Payment:
If you complete your transaction through a direct payment gateway (meaning through our site), then WooCommerce will store your credit card information. Not to worry though, this info is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is not stored forever, only for as long as it is necessary to complete the purchase. After the purchase is complete, the system deletes your data. All direct payment gateways follow the standards set by PCI-DSS. The PCI-DSS was established by the PCI Security Standards Council, an organization developed by the efforts of Visa, American Express, Mastercard, and Discover. These rules ensure your credit card information is handled securely by our store and service providers.
– Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.
– Cookies
i) What are cookies?
Cookies are small pieces of data stored on your device that help improve your browsing experience on our website.
ii) Why we use cookies?
We use cookies to enhance your shopping experience, analyze website traffic, and personalize content and advertisements.
iii) Cookies we use
We may use session cookies, persistent cookies, and third-party cookies for various purposes, including analytics and marketing.
iv) How can I control cookies?
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
– Minors
We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to have it removed.
– Security Measures
We take data security seriously and implement measures to protect your information. However, no method of transmission over the Internet or electronic storage is entirely secure. We cannot guarantee absolute security.
– Your Rights
You have the right to access, update, or delete your personal information. You can also choose to opt-out of marketing communications and exercise other rights as provided by applicable data protection laws. Please contact our General Manager for assistance.
– Changes To this Privacy Policy
We reserve the right to alter this privacy policy at any time. Changes take effect immediately upon their publishing to the site. If we make changes to the policy, we will notify you that it has been updated so you can review the changes and learn what information we collect, when, why, and how we store and use it. If our store ever comes under the management of a new company (through acquiring or merging), your information may be transferred to the new owners so they can continue to serve you.